This owner, Jack, is a rare entity. I needed a bathtub refinished in a flat in my home. I sent him two photos & by phone he gave me his estimate. He explains well what he needs to do to make the tub ' look new' & shine like the outside of the unit. He arrived when stated; had everything he needed to complete the job & didn't need me for anything during the 6+ hour process the work took. He was cautious to not hurt anything in the home; used floor covers to avoid scratching & was very careful to avoid scent from the products. He gave me excellent information about maintenance; when to allow the use of the tub & what else he could offer if needed. His estimate was absolutely accurate to the dollar. No surprises. It's rare to find a 'worker' who comes in & does what he says & leaves without a trace ; on time & as estimated. I highly recommend him for this type of work in your home.